Customer Support

FAQ

- Who delivers my order?

Locally selected retailer partners pack and ship orders, while courier services such as UPS, Fedex, or other carriers chosen by the retailers deliver the order carefully.

- What is the delivery time?

Average delivery time is between 3-5 business days.

- Can I find the status of my order?

The status of each order is via automated emails; every customer receives a confirmation upon placing the order and then another automated shipment email with tracking information once it has been shipped.

- My order was wrong or damaged, what now?

If there are order concerns/inquiries, please contact support@stranahans.thirstie.com, and then a dedicated support team will assist as soon as possible.

-What is the turnaround time for customer service to reply?
48 Hours.